Ticketing company Mookh Africa has apologised to Kenyan fans after its online ticket sales platform experienced a major crash caused by automated bots.
Bots Overwhelm Ticketing System
In an official statement, Mookh Africa confirmed that its system went down shortly after tickets went live at 12 pm, preventing genuine fans from securing seats.
“When sales opened at 12pm, our system was overwhelmed by automated bots, preventing genuine fans from securing tickets as intended. Our team is actively working to stop this so that tickets go to fans—not bots,” the firm said.
The company assured customers that anti-bot measures are being implemented to guarantee tickets go to real buyers only.
Fans Frustrated by Sudden “Sold Out” Notice
Initially, many assumed the “sold out” notice was due to overwhelming demand, highlighting the excitement around the upcoming tournament, which has attracted massive attention across Africa.
However, Mookh clarified that bots, not fans, had caused the glitch. The company apologised for the inconvenience, adding:
“Thank you for your patience and for standing by us. Tickets will be back on sale very soon.”
Tickets to Be Relaunched Soon
The ticketing firm did not give an exact time for the resumption of sales but assured fans it is working around the clock to fix the issue.
Events across Africa have increasingly faced bot attacks on ticketing platforms. According to BBC News, scalpers often deploy bots to buy tickets in bulk, reselling them at inflated prices.
