A suspected system failure at Safaricom has triggered widespread concern after M-PESA users reported unauthorized deductions linked to Fuliza.
Customers Report Unexplained Deductions
Dozens of affected customers claim money was withdrawn from their M-PESA accounts despite having no outstanding Fuliza balances. Some users further insist they have never used the overdraft service at all.
The unexpected deductions have sparked frustration and confusion, with many taking to social media to demand answers from the telecom giant.
Growing Concern Among Users
The incident has raised serious questions about system integrity and customer account protection, especially given M-PESA’s role as a primary financial platform for millions of Kenyans.
Users are now calling for immediate reversals and transparency regarding how the deductions occurred.
Safaricom Yet to Respond
As of now, Safaricom has not issued an official statement addressing the issue or clarifying the cause of the alleged system glitch.
The company has also not communicated timelines for resolving the problem or compensating affected customers.
Calls for Accountability
The situation underscores the importance of reliability in digital financial services, with customers urging swift action to restore confidence in M-PESA.
As pressure mounts, all eyes remain on Safaricom to provide clarity and implement corrective measures to prevent further disruptions.
