The National Social Security Fund (NSSF) is reaching out to individuals with pending claims, urging them to step forward in order to expedite the processing of their claims.
NSSF CEO David Koross emphasized that their goal is to ensure benefits are disbursed within 24 hours. They are taking measures to achieve this by adopting digital solutions, including a mobile app that will allow claims to be paid within a day of submission.
Speaking during a meeting with the Kenya Editors Guild (KEG) on Tuesday, Koross highlighted their commitment to fairly managing the NSSF company. They have identified key priorities and guidelines that will facilitate timely claim processing.
Koross underlined their focus on improving benefit payments and announced the resolution of all pending bill cases, showcasing their dedication to facilitating contributors’ timely access to their funds.
“In our short-term strategy, NSSF plans to expand its membership. We are finalizing the details and will roll out the plan once completed,” Koross revealed.
He also shared their intention to cultivate a customer-centric, performance-driven culture that aims for 95% employee satisfaction.
Koross expressed their aspiration to extend services to the grassroots, even to those not registered with NSSF, through digitization, ensuring that all records are available on digital platforms.
He detailed his vision to elevate the fund from its current Sh300 billion to a target of Sh600 billion within three years.
Furthermore, he highlighted plans to collaborate with the media to disseminate information about the advantages of early enrollment in NSSF. They have introduced a pay bill number (*303#) to facilitate transactions and other NSSF services.
Elaborating on their strategic priorities, Koross mentioned that the implementation of the new NSSF Act has been pivotal. This updated Act has increased contributions from members and divided contributions into Tier 1 and Tier 2, with Tier 1 channeled to NSSF and Tier 2 allowing individuals to opt for a scheme of their choice.
Marietta Mutinda, NSSF’s Financial Manager, presented the Annual performance for 2022–2023. She covered various aspects including fund volume growth, contribution trends, benefits distribution, payment, and investment income.
Mutinda attributed the sudden increase in the 2022–2023 financial year to the new rates that came into effect in March, leading to an uptick in contributions.
Regarding the delayed biometric claims, she explained that the 40% backlog was primarily due to fingerprint-related issues, which have since been resolved.
