Some iPhone users who recently upgraded to iOS 27 are reportedly experiencing problems using M-PESA STK Push, with a software bug allegedly freezing their devices when the payment prompt appears.
The issue reportedly prevents affected customers from entering their M-PESA PINs and completing transactions after the payment request pops up on their screens.
M-PESA Payments Disrupted by iOS 27 Bug
STK Push allows customers to initiate M-PESA payments through a prompt sent directly to their phones, enabling them to enter their PINs and authorise transactions without manually dialling an M-PESA menu.
However, users affected by the reported glitch say their screens become unresponsive when the prompt appears, leaving them unable to proceed with payments.
The problem could inconvenience customers who rely on M-PESA for everyday transactions, including paying merchants, settling bills and making online purchases.
The reported M-PESA issue comes amid wider complaints about touchscreen responsiveness following the iOS 27 update. Apple has listed a separate bug that can make the touchscreen unresponsive when Notification Centre and Control Centre are open simultaneously. However, a direct link between that issue and the M-PESA STK Push complaints has not been established.
Neither Safaricom nor Apple had confirmed the specific M-PESA STK Push glitch in the information available
