KPLC customer care numbers for every region

Power outages are a common occurrence in Kenya, and they can disrupt daily life significantly. While blackouts are typically brief, they can still cause inconvenience and safety concerns especially if you don’t have KPLC customer care numbers to call them during a black out.

This article provides a comprehensive guide on how to prepare for and manage a blackout in Kenya.

Before the Blackout Strikes

1. Stay Informed: Keep up-to-date with weather forecasts and announcements from the Kenya Power and Lighting Company (KPLC) to anticipate potential power outages.
2. Gather Essential Supplies: Assemble a blackout kit that includes flashlights, batteries, candles, matches, a battery-operated radio, a first-aid kit, and non-perishable food items.
3. Charge Electronic Devices: Ensure your mobile phones, laptops, and other essential devices are fully charged before the blackout occurs.
4. Secure Your Home: Close windows and doors to prevent heat loss or entry of insects. Unplug appliances and electronics to avoid power surges when power resumes.

During the Blackout

1. Stay Calm and Avoid Panic: Remain calm and assure those around you that the situation is under control.
2. Use Flashlights Safely: Avoid using candles or other open flames due to fire hazards. Use flashlights for illumination and avoid staring directly into the beam.
3. Conserve Battery Power: Use flashlights and battery-operated devices sparingly to extend their lifespan.
4. Refrigerate Food Properly: Keep refrigerator and freezer doors closed to maintain cold temperatures. Move perishable food to a cooler with ice if necessary.
5. Communicate with Others: Use your mobile phone to contact family, friends, and neighbors to check on their well-being and provide updates.

After the Blackout

1. Exercise Caution: Avoid turning on appliances or electronics immediately after power resumes. Wait for the power to stabilize to prevent damage.
2. Check for Damage: Inspect your home for any damage caused by the blackout, such as electrical malfunctions or water leaks.
3. Dispose of Waste Properly: Dispose of used candles, batteries, and other waste responsibly to avoid environmental hazards.
4. Report Issues: Contact KPLC if you notice any electrical faults or persistent power outages in your area.

By following these guidelines and staying prepared, you can minimize the inconvenience and potential risks associated with power outages in Kenya. Remember to prioritize safety, stay informed, and remain calm during such situations.

It is also very important to have and save KPLC customer care numbers for your region. This will enable you to contact them if there is a black out in your area or an emergency that requires their attention. The following is a list of KPLC customer care numbers for all regions in Kenya.

1. Emergency Hotline Numbers (Nairobi):
   • Landline: (020) 3754000, (020) 364 4000 (after 5 pm or weekends), (020) 320 1000
   • Mobile: 0720 600 070, 0720 600 071, 0720 600 073, 0720 600 074, 0720 600 075, 0722 207997/8/7, 0733 755 001/2/3, 0733 800 880, 0735 333 222/3, 0735 602 200, 0736 700 090
2. Regional Emergency Numbers:
   • Depending on your region, find the relevant KPLC customer care number from the provided list.
3. General Inquiries or Help:
   • Kenya Power Social Media Handles:
     • Twitter: @KenyaPower_care, @KenyaPowerAlerts, @KenyaPowerLimited
     • Facebook: Kenya Power Limited
   • Customer Care:
     • SMS: 95551
     • Call: 0703070707, 0732170170, 95551
4. Visit Kenya Power Offices:
   • You can also visit any Kenya Power office in the country for assistance.

Always use the emergency hotline numbers for urgent situations that require immediate attention, such as power outages, safety concerns, or other electricity-related emergencies. For general inquiries or assistance, you can reach out through social media, SMS, or the provided KPLC customer care phone numbers.

List of KPLC Customer Care Numbers for every region

Nairobi:

• Landline:
  • (020) 3754000
  • (020) 364 4000 (after 5 pm or weekends)
  • (020) 320 1000
• Mobile:
  • 0720 600 070
  • 0720 600 071
  • 0720 600 073
  • 0720 600 074
  • 0720 600 075
  • 0722 207997/8/7
  • 0733 755 001/2/3
  • 0733 800 880
  • 0735 333 222/3
  • 0735 602 200
  • 0736 700 090

Ongata Rongai:

• 2860618

Central/Mt. Kenya Region KPLC customer care contacts

• Ruiru: (067) 54030
• Limuru: (066) 71068
• Telkom wireless: 2070006/7
• Kerugoya: (060) 21359
• Murang’a: (060) 30197
• Nyeri:
  • (061) 2030546
  • (061) 2030646/7/8
• Mobile: 0721737491
• Nanyuki: (062) 20588/9
• Maua: (064) 21358
• Meru:
  • (064) 32588 (after 5 pm and weekends)
  • (064) 30588
• Thika:
  • (067) 21614/21991
  • (After 5 pm and weekends)
  • (067) 31574
  • 0725 464 241
• Embu: (068) 30442
• Nyahururu: (065) 32068

North Rift KPLC customer care contact numbers

• Eldoret:
  • (053) 2033011
  • (053) 2063749
  • Cell phones: 0724 39 72 76, 0734 32 99 44
• Kabarnet: (053) 22089
• Lessos: (053) 35004
• Kapsabet (up to 5 pm): (053) 52432
• Kitale (up to 5 pm): (054) 20073
• Maralal: (063) 63048
• Lodwar: (054) 21008

Central Rift KPLC customer care numbers

• Naivasha: (050) 2020169
• Nakuru:
• Molo: (051) 721 551
• Ravine: (051) 752175
• Lanet: (051) 850050
• Kericho: (052) 20172
• Sotik: (052) 532181
• (051) 2216753/4
• (After 5 pm and weekends)
• 0720 860 006
• 0722 484 876
• 0733 505 011

South Rift

• Magadi: (045) 3000
• Loitoktok: (045) 622077
• Narok: (050) 22046

Western Region:

• Busia: (055) 22076
• Bungoma: (055) 30516
• Webuye: (055) 41220
• Kakamega: (056) 30023

Nyanza Region:

• Kisumu: (057) 2020927/6
• Siaya: (057) 321406
• Unguja: (057) 34071
• Migori: (058) 20053
• Kisii: (058) 21102
• Homabay: (059) 22030

Eastern Region:

• Kitui: (044) 22051
• Isiolo: (064) 52013
• Sultan Hamud: (044) 52025
• Marsabit: (069) 2029
• Moyale: (069) 2029

North Eastern Region:

• Garissa: (046) 2043/2028
• Wajir: (046) 421020
• Mandera: (046) 52188

Coast Region

• Mombasa (mbariki):
  • (041) 2220048
  • (041) 2224533/5
• Ukunda: (040) 3203021/3203531
• Rabai: (041) 2229811
• Kilifi: (041) 25426
• Kipevu: (041) 3435000/1
• Malindi: (042) 20025/30755
• Lamu: (042) 632068
• Wundayi: (043) 42464
• Voi: (043) 31231/30755
• Taveta: (043) 5352056

General Inquiries or Help:

• Kenya Power Social Media Handles:
  • Twitter: @KenyaPower_care, @KenyaPowerAlerts, @KenyaPowerLimited
  • Facebook: Kenya Power Limited
• Customer Care:
  • SMS: 95551
  • Call: 0703070707, 0732170170, 95551