Carrefour, the prominent retail chain, has introduced its second self-checkout service at the Village Market in Nairobi.
Following the success of the inaugural self-checkout system at Westgate Shopping Mall last year, Carrefour has reported a remarkable 59 percent customer satisfaction score, highlighting the significance of investing in technology to meet evolving customer expectations.
Majid Al Futtaim Retail East Africa Regional Director, Christophe Orcet, emphasized the positive impact of the self-checkout service on customer experience, stating, “We have seen our customers enjoy reduced waiting time at the checkout counters, resulting in a more efficient shopping experience.”
With 22 stores across the country, Carrefour has a strong presence in Nairobi, hosting 17 stores, in addition to two in Kisumu and three in Mombasa. The expansion of the self-checkout service aligns with Carrefour’s commitment to innovation and meeting the dynamic demands of the ever-evolving retail industry.
Orcet expressed the company’s forward-looking approach, stating, “We plan to introduce self-checkout systems in more stores in the future as we strive to create seamless shopping experiences for all our customers.” This move reflects Carrefour’s dedication to providing enhanced convenience and efficiency through the integration of cutting-edge technology in its retail services.
