Kenya Railways has officially announced the transition of all its services to the E-Citizen platform, in compliance with a directive from President William Ruto.
In a notice released on Tuesday, January 16, Kenya Railways informed the public that the presidential order would impact all their services, spanning both long-distance and commuter trains.
“We hereby notify members of the public that payments for all services shall only be made through the citizen platform in line with the Presidential directive.”
This means that passengers utilizing the Standard Gauge Railway (SGR) and those commuting on various routes in Nairobi via commuter trains are mandated to use the new E-Citizen system.
As part of the new directive, customers engaging with Kenya Railways, including those at terminals, parking facilities, restaurants, visitors to the Kenya Railways museum, and students enrolled at the Kenya Railways Institute, are all required to make payments through this streamlined digital platform. Each transaction will be assigned a unique code by Kenya Railways.
The move to E-Citizen follows President Ruto’s directive for all government agencies to embrace digital services. President Ruto emphasized that digitization aims to enhance efficiency and inclusivity in service delivery. He argued that the new system would eradicate inefficiency, corruption, wastage, and discrimination that often accompany traditional human interactions.
Under the new initiative, the government will utilize a single Pay Bill number, 222 222, which will be managed by the Treasury.
President Ruto has also prohibited cash payments for government services as part of the broader digital transformation agenda.